LH
Lawrencia H

1 reviews | Active since Aug 2013

28 Jan 2015, 15:29

I have just about had it

This is my 3rd complaint in a month on the bad service i have received from this company .I bought 3 pairs of shoes at your Parow branch on the 21st of November 2014 I returned one pair and told the consultant to keep the slip because I had worn the other pairs .Today on my way to work the sandal I bought broke in the middle , I checked my statements and found the transaction where the shoes were purchased I went back to your Parow branch where I was told that I had to return the shoes in 30 days -I responded I did not expect the shoes to break.Due to power failures they could not check who else had this sandal in my size and tried getting hold of their N1 City branch. I called them eventually I found my size in Bayside mall --Now because of the poor quality of shoes I bought at their shop I have to fork out petrol money to drive to Bayside as Legit does not do IBT's I dont think this is fair why should I be blamed for poor quality products they sell.I was also told I have to take something else because i dont have the receipt well I dont want any other shoes or clothing from Legit and demand that these shoes be taken off my account or they must get the shoes to their Parow br

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Replies (1)
Legit
Legit's reply28 Jan 2015, 16:27
Official
Hello Lawrencia,

Thank you for raising your concerns with us. We must apologise for the inconvenience and frustration caused in this matter.

Please be advised this incident has been addressed with the relevant regional manager, feedback will be provided shortly. Your reference number is ***/GO.

Kind regards,
Edcon customer experience team,
***