How dare they? *****!

<p>On 30 May 2016 just after 1pm, I went to the cresta mall store with a jean I bought from them which had a factory fault on the sewing. The jean was skew on one leg and I showed the lady who works there, and she checked it. I didn't have a slip, but she said at Legit stores they help customers even without proof of purchase as they know their clothes very well. I also brought to her attention that I used a thank you card so they can get the records, and she said there's no need. I even explained to her I had worn the jeans, but when I realised it had a problem, I took it off. She tried to help me, but because there was no same size, she told me I could go to any legit store and they will change it for me. I even asked her if they won't give me a problem, she assured me NO. On the 31 May I went to eastgate mall and they refused to help me without the receit. I called Cresta store from my cellphone and the staff who was working there on monday all denied that they remember my story. The worst part was that the lady who helped me said I could call the store if they gave me a problem. Instead their manager wasted my airtime telling me about the return policy. And when I told her I will go back there and I want my money back, she told me as long as there is a receit. They wasted my time, airtime and Petrol. I have spend thousands at that store and I will never go and buy at any Legit store again, they make me sick.</p>