1 reviews | Active since May 2011

17 Nov 2016, 15:59

Horrible service

<p>I called Legit in Parow Centre and Zevenwacht Mall now to enquire about a dress. The one in zevenwacht mall just dropped the phone in my ear. The one in parow says please hold and then dropped the call. This is absurd and i am not used to this kind of Behaviour . EDCON is this the kind of people your company employ these days to work, No wonder there is so a lot of retrenchments cause they are the people chasing away the heart of your business. Never in my life have i been treated like this. Nogals with the company phone. I want you to send all of the " staff" from all your Legit store for customer service training cause clearly they don't have any background on it. Feedback will be apprecaited </p>

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Replies (1)
Legit
Legit's reply18 Nov 2016, 14:25
Official

Thank you for raising your concerns with us. We have escalated this matter to both store in question, upon investigation feedback will be provided shortly regarding the telephonic service rendered to you at store.

We must apologise for the frustration caused.

Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***

Kind regards,
Edcon customer experience team,
***