1 reviews | Active since Nov 2015

14 Dec 2016, 08:54

Gift card Service

<p>I bought a gift card with legit i asked them if i can deposit money on thegift card is i want to and the say yes . on sunday 11/12/2016 when i wanted to check how much do i have on the gift card , they told me my gift card has expiered , when i is them i bout the money in it the told me the do not know that was Diaketseng in hillbrow, she called their customer care and spoke to Elizabeth Thethana who also tolled her the balance on my gift card and stated that it has expiered . on their t's and C's it does state that the gift card expieres after 3 years of last deposit but it does not state that you forfit your mony in the card.</p>

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Replies (1)
Legit
Legit's reply14 Dec 2016, 13:50
Official

Thank you for raising your concerns with us. Please be advised in June 2016 the gift card policy had been amended , if the gift cards has expired after 3 years we will not be reissuing a gift card which is line with the CPA.

We must apologise for the inconvenience and frustration caused.

Your reference number is ***/GO.

Kind regards,
Edcon customer experience team,
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