False advertising

I was looking for two pairs of heels from the Boity x Legit range in which none all FOUR of the store that I went to dont have them. When I asked the the staff if they can assist in checking which stores they do have them they said they cant help because they dont have the style numbers. Both the shoes are STILL being advertised on print and your website as well as your social media sites as being available. When I made a query about that on your site I received a call from a lady who wouldnt give me her name. She said she received my query and asked my shoes , when I told her she said I can go the the Alberton store as thats the only store they have them. Why must I go the Alberton store when your campaign states that they are available at all stores.