1 reviews | Active since Nov 2016

02 Nov 2016, 18:04

Excuses when requesting refund

<p>I bought a dress at Legit campus square on the 29th of October for an event. The next day I went to Cresta mall to return the dress cause I found a better dress. I was told that they can't give a refund since their money has just been picked up and I should return some other time. I went back on Wednesday to legit @ Cresta and was given the same excuse. How much of a coincidence is it that I went to the store just after money has just been picked up. I think it's just an excuse for them to not refund me. I am soo disappointed in Legit. I've been your loyal customer but after this experience i'll think twice before buying from you again!!!</p>

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Replies (1)
Legit
Legit's reply03 Nov 2016, 09:51
Official

Thank you for taking the time to share your concerns with us.

We must apologise for the unpleasant experience in store, we have addressed this matter with the store manager to insure this type of service will not be rendered again, You will be receiving feedback shortly.

Your reference number is ***/GO.

Kind regards,
Edcon customer experience team,
***

Best regards,