exchange
I bought an item at Legit Witbank Highveld Mall on 24/03/2016 which I wore the following day n it got torn. on the 30th of the same month I went to Legit The Boulders where I explained the story to Johanna and she said I can bring the item with the receipts. I went back on the 31st (The following day) and was assisted by Nomvula, Johanna was helping as she was struggling to do the exchange. I spent 20mins waiting for them to exchange my item and then after that the Manager came out and said I have to go back to the exact store that I bought it from as they cannot exchange damaged items from other branches. I am sitting here with a torn dress that I only wore once and since I am residing in Pretoria and not going back to Witbank I have to keep my torn dress which I paid for. Please advice me on what I need to do to get an exchange on this item as I'm so frustrated and irritated by this kind of service for something I paid for. <br> <br> Bongy
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit Boulders management for actioning accordingly with regards to the quality of the torned dress as it was torned when you wore it for the first time. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit Boulders management for actioning accordingly with regards to the quality of the torned dress as it was torned when you wore it for the first time. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,