kJ
kirsty J
1 reviews | Active since Mar 2016
06 Mar 2016, 08:12
Disgusting service
Iv had to return 3 items of clothing in 3 weeks as they just break but for one jacket I had the tag but no slip they refused to refund or exchange , I have to sit with a broken jacket worth 350 ZAR. I then looked at the same jacket in store and as per my jacket all the jackets in store where falling apart on the hangers... this is a disgrace.
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Replies (1)
Legit's replyOfficial
14 Mar 2016, 08:56Hello Nix mom ,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit The Glen management with regards to the request of exchanging the jacket as you are not happy with the quality of the jacket. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit The Glen management with regards to the request of exchanging the jacket as you are not happy with the quality of the jacket. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Legit's reply14 Mar 2016, 08:56
Official
Hello Nix mom ,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit The Glen management with regards to the request of exchanging the jacket as you are not happy with the quality of the jacket. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit The Glen management with regards to the request of exchanging the jacket as you are not happy with the quality of the jacket. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.