Debit declined

good day,<br> <br> please note that I was at Eastgate on the 22 of Feb 2015 when i swiped for accessories for an amount of R99.00 something.<br> <br> Their Machine declined but yet i received a notification on my cellnumber that an amount was paid to them.<br> <br> they gave me an excuse that usually it does happen and it will AutomaticallY reverse but it wasnt till today.<br> <br> when i call then sum lady i didnt take the name was not helpful aswell and she is telling that they will follow up.<br> <br> im very angry as i believe that this was suppose to be sorted long time.<br> <br> please help.