****************

<p>On the 12 of November, i visited Legit in Cresta mall. I purchased items that had an amount of R470. I gave the cashier my debit card for payment. My card declined the first time. I asked her to take R400 and then the balance she will take from the account card. She continued with the transaction and R400 was deducted from my account. I received a message from my bank that R400 was used to purchase at Legit. Surprisingly, the cashier said the R400 did not go through. The slip came out from the till and i signed only to be told that the sale did not go through. </p> <p>So they said i can not take the items i had purchased and i should wait for 24hrs to 48hrs for the money to show in their system so that they can be able to refund me. </p> <p>I waited from the 12th to the 16th and they never called me back to tell me what was going on. I called them on Wednesday the 16th and asked them what was happening. The lady told me that the call for my query had not been escalated and she will escalate it immediately after my call. This is something that was supposed to be done immediately when the problem occured. </p> <p>The staff at Legit does not communicate with me. I am the one who calls all the time to ask what is happening. Everytime i call i get the same response.."We are still waiting for an email" from where? i dont know. </p> <p>I called their customers and i ended up speaking to someone from edgars who told me again that i should wait for 24 to 48 hrs for a call and a response. </p> <p>A period that was supposed to be 24 to 48hrs has turned to be *10 DAYS*</p> <p>And i have not received my money back. </p> <p>Legit customers service is very poor. They do not care about their customers. </p> <p> </p>