AA
Abygail A
1 reviews | Active since Jan 2013
28 Apr 2015, 14:45
Damaged boots one week old
I purchased a pair of boots on Thursday 23 April 2015<br> Wore the boots for an hour because it was burning my feet and it seems like theres a metal underneath the heel poking my foot<br> I called head office and they referred me to the shop where I bought it saying I need to speak to the manager<br> speaking to the managers stand in she tells me I can not return it and get a refund because I damaged it and head office wnt agree<br> <br> I want my money back and your policy says I can so whats the issue ??????<br> I want this resolved asap<br>
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Legit's replyOfficial
29 Apr 2015, 14:45Hello Sekinah,
Thank you for bringing this matter to our attention. We are currently liaising with the store manager and will revert with feedback shortly.
Please note our terms and condition indicate we will only be able to refund or exchange an item -if there is valid proof of purchase, (till slip or gift receipt), it is within 30 days of purchase, it is in its original packaging or condition (referring to a re-sellable condition).
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We are currently liaising with the store manager and will revert with feedback shortly.
Please note our terms and condition indicate we will only be able to refund or exchange an item -if there is valid proof of purchase, (till slip or gift receipt), it is within 30 days of purchase, it is in its original packaging or condition (referring to a re-sellable condition).
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Legit's reply29 Apr 2015, 14:45
Official
Hello Sekinah,
Thank you for bringing this matter to our attention. We are currently liaising with the store manager and will revert with feedback shortly.
Please note our terms and condition indicate we will only be able to refund or exchange an item -if there is valid proof of purchase, (till slip or gift receipt), it is within 30 days of purchase, it is in its original packaging or condition (referring to a re-sellable condition).
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We are currently liaising with the store manager and will revert with feedback shortly.
Please note our terms and condition indicate we will only be able to refund or exchange an item -if there is valid proof of purchase, (till slip or gift receipt), it is within 30 days of purchase, it is in its original packaging or condition (referring to a re-sellable condition).
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***