1 reviews | Active since May 2016
Condescending Cashiers at West Gate Mall
<p>My goodness-so its ok to have someone skip the line because a cashier has a skin problem and this lady in line might have the hook up for a cream that could help solve the problem? It's sad to walk into a store and automatically expect terrible service</p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit Westgate management to address as our valued customer is not happy that the store staff members let other customers skip the queue, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit Westgate management to address as our valued customer is not happy that the store staff members let other customers skip the queue, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
We are glad that you were finally assisted accordingly and also advice that you may not hesitate to forward us any concerns you may have with Edcon to *** or call ***for further assistance. Your reference number remains the below ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
We are glad that you were finally assisted accordingly and also advice that you may not hesitate to forward us any concerns you may have with Edcon to *** or call ***for further assistance. Your reference number remains the below ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.