Complaint Regarding Poor Refund Experience at Legit Store

I am dissatisfied with the service I received at a Legit store in Greenstone Mall regarding a recent return and refund experience.

On Thursday, 3 July, I returned a top (R300) and a trouser (R290) that did not fit. I was assisted by a store manager named Xoli, who instructed me to return at 13;30 PM upon arrival she mentioned that there was no money for refund so i should return the next day, Friday the 4th, for the refund. When I returned on friday I was again told there was still not enough cash available. I was then asked to return on Monday. On Monday, I was again told to come back at 13:30. At that point, I was given the option to either take back the items or return again with them later since i requested to live them behind and come back as soon as the money issue is sorted. Eventually, I did receive my refund, but the entire experience was extremely frustrating and disappointing, because i'm using my own cash for all the travelling and the ups and downs i was doing as if i do not have other things to do. As a loyal customer and a big supporter of Legit, I expected better service. This experience has left me feeling unappreciated and disrespected as a customer. I hope this matter will be taken seriously and that steps will be taken to improve customer service and refund processes in the future.