Complaint on Service

Hello Peter. This a complaint about Edcon Retail, Legit Durban West Street. It was month end, weekend, and worse the store had a sale. Only to find that there is only one cashier serving the queue. According to Edcon principle, customers should not wait for longer than 10 minutes. When i got to speak to the manager, she had the audactiy to tell me that she was busy with banking. She did not answer me about why she only had one cashier serving the queue for more than 30 minutes.<br> Its unfair to the customers as well as the cashier that had to serve a long queue of customers who were disgruntled for standing for so long. <br> She only apologised for the inconvenience only when i told about me complaining on Hello Peter. <br> <br> Service levels needs to be maintained the same at all stores. Care has to be given to all customers as well as workers, one person cannot be serving when the store is so busy. <br> <br>