1 reviews | Active since Jan 2015
Complaint on facebook
<p>I have asked for help and clarity on your facebook page. I recently bought a watch that comes with 2 bracelets. One of the bracelets was broken when I opened the box. I took it back to a different branch and the lady was rude and she denied to exchange. She told me I should go back to where I bought it. Bare in mind I had the packaging, contents, plastic and the receipt. So that means I have lost? </p>
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that the store of purchase will be most convenient as they are the team that had the faulty jewellery sold to our valued customer, hence the other store advised that you go back there. The other store may only assist as per thei r management's discretion. Please find the below reference number for your post ********** 018/GO. We apologise again for the frustrations incurred.Please forward us the name of the store that you purchased the jewellery set. We will like to liaise with the store management on the matter reported by our valued customer.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that the store of purchase will be most convenient as they are the team that had the faulty jewellery sold to our valued customer, hence the other store advised that you go back there. The other store may only assist as per thei r management's discretion. Please find the below reference number for your post ********** 018/GO. We apologise again for the frustrations incurred.Please forward us the name of the store that you purchased the jewellery set. We will like to liaise with the store management on the matter reported by our valued customer.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
I bought the set at the Glen shopping mall. I went to the Westgate branch because it is closest. I'm not sure what to do now. The up and down is frustrating.
I bought the set at the Glen shopping mall. I went to the Westgate branch because it is closest. I'm not sure what to do now. The up and down is frustrating.