1 reviews | Active since Dec 2016
Cashier did not pack all the belt
<p> On the 9th November 2016, I purchased a dress from Legit in Rosebank. This dress came with a belt. On the 17th December 2016, I planned to wear the dress however the belt was not in the packet. On the 20th December I called Legit in Rosebank and they informed me that they do not have the belt in a my size and suggested that I go to Eastgate, East Rand Mall or Cresta to get it or alternatively to come to their store and choose another belt. I requested that they get the belt from another store and have it delivered to The Glen Shopping Centre as I live nearby there. The store manager, Busi informed me that they could not do this.</p> <p>I am highly annoyed and disappointed in the service I have received as this error was not my fault and I am expected to run around. I did not get an apology from any of the staff members for any inconvenience caused or for the fact that I paid for the dress with a belt and only received the dress.</p>
Good day,
We do apologise for the delayed response.
Service is a priority at our stores and we must apologise for this lapse in service. We have escalate to the store manager to address with the staff members and ensure this doesn’t happen again.
We look forward to being of better service to you in future and trust that the above will be accepted favourably.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
Good day,
We do apologise for the delayed response.
Service is a priority at our stores and we must apologise for this lapse in service. We have escalate to the store manager to address with the staff members and ensure this doesn’t happen again.
We look forward to being of better service to you in future and trust that the above will be accepted favourably.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***