Cancellation of layby in Legit

I went to Legit at Mamelodi Crossing and put down a layby for R3500.00 and recently my boyfriend surprised me with a gift card of R6000.00 for clothing so I don't need the layby anymore at Legit and they keep persisting that they don't cancel layby. How true is that? Has anyone ever cancelled a layby at Legit bwcause the women have an attitude I cannot handle and can I go to a different store to cancel?