Bad service from Legit Tsakane mall

I did a laybye at your tsakane mall store about a month ago and today I went to cancel it and I wanted to buy one item from the dresses I had laybyed... So 1st I went there the lady told me no cancelation will be done without a slip... I returned same day with the correct slip suddenly she can't cancel it cause I had hairbands in my laybye (in which none of that was mentioned to me on the day the laybye was made) next thing I stood there waiting for them to make up their minds I even offered to buy the hair bands along with the dress still she said a Layne with accessories cannot be canceled.. I stood and waited next thing the other one Fetched my laybye processed the cancelation... Started giving me attitude throwing pens and slips at me as if she cannot wait to leave my sight... Next thing(with an attitude again) she asks me about how sure I am with the dress size in which I told them I was content with the size I just suddenly told her to drop everything.. I'll get something else at a better store with a better service cause seemingly this whole process was dragging on for too long if its not one story its another... I'm very unsatisfied with their service and seemingly Legit never takes customer complaints seriously that's why their staff feels the need to treat customers as if they're doing them a favour