Bad service

I went to Legit Tshwane Mall in mamelodi on the 16th for shopping. First if all the staff there cleans the store while customers are shopping and we were being told how we shouldn't step on a wet area which made my shopping very uncomfortable. Secondly the staff cashier plus store manager I assume we're eating chips (fries) at the till point and I was so shocked how possible is it they just eat at the till point infront of customers and they both didn't respond and gave a very cold look with an attitude. I was not even greeted and they never said thank you at the end. I phoned the head office yesterday the 17th to share my bad experience and I was promised an apology from the store. Till now no one from Legit head office or The store has contacted me which now reflects how Legit protects its staff irrespective of how bad they treat customers. I will never ever make a purchase in a township store as they have zero respect for customers. Why must services in high rated malls be different to stores at the township. I am so disappointed IN. LEGIT AND ITS STAFF.