NM
Nomthandazo M

1 reviews | Active since Dec 2015

27 Dec 2015, 15:35

Bad service,Bad attitude,***********

I am a young independent woman who recently opened an account with Legit at westgate mall.a few weeks ago I was hijacked as a result lost all my belongings including my cards.I than went to westgate legit to report missing card and get a new card.The store manager issued me with a new card.Everytime I try to use this card at participating outlets it says inactive.I than went back to westgate legit to report this problem the manager said I must come back the next day cause the system was offline.I went back home came back next day she said thhe card was active.a week later I try to make a payment I am told d card is inactive.I go to legit and report the matter I again for the 3rd time manager says I must come back Monday cause she is on leave and no1 at the store can help me.Really again<br> This situation has realy fastrated me cause I need to make a payment I don't know how much I owe the store.when I am expected to pay.I cant purchase or enjoy the store benefits.<br> I am fed up with that Legit lady shes *********** and has a bad attitude and why is it that when she is on leave no one can assist me cause shes the only person with access to the virgin system they use!This is not acceptabl

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Replies (1)
Legit
Legit's reply29 Dec 2015, 14:51
Official
Hello Nomthy246,

Thank you for bringing this matter to our attention. We are currently liaising with the store manager regarding the activation of your card. We must apologise from the frustration caused in this matter.

Once we have received feedback further communication will be sent to you shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

Kind regards,
Edcon customer experience team,
***