1 reviews | Active since Jan 2015
Bad service
I bought a shirt on the 22.02 16 for my sister . Today I went to protea Glen to return it as its too small and cannot get size 14 . To my surprise Mapula told me that they cannot assist me as they are now suppose to give me a gift card. I then told her that I do not want a gift card as I have an account with them. She insisted that they cannot assist I can go back at the branch where I bought the goods She then showed me a 30 day policy that talk about gift card , its only been 4 days that I bought the shirt I showed her that but it did not matter to her. I need to return this shirt and my account credited accordingly . Im also willing to close my account because of such service because on future I will be scared to buy since I won't be able to return the goods
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit Protea Glen management for actioning accordingly as they stated our Refund policy and said that they have to provide you with the gift card, you also stated that you are not happy with the procedure. Hence the complaint is sent in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. We apologise again for any frustrations incurred Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit Protea Glen management for actioning accordingly as they stated our Refund policy and said that they have to provide you with the gift card, you also stated that you are not happy with the procedure. Hence the complaint is sent in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. We apologise again for any frustrations incurred Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.