BM
Banele M
1 reviews | Active since Aug 2013
07 Mar 2015, 11:37
bad service
I really don't understand this receipt thing, I mean I bought a Jean at legit last year December and by mistake I lost the receipt but the Jean still has the price tag on it, I went to legit after the day I bought it to return it because it doesn't fit and they told me they need the receipt. I've been going to different branches and no one can help me now am stuck with a Jean that doesn't fit and cost R300. Section 20 of the consumers Act provides the consumers right to return goods and section 16 provides the right of cooling - off. Legit has infringed my right as a consumer and I was not notified of the express term that a receipt is required when returning goods.
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Legit's replyOfficial
09 Mar 2015, 10:43Hello NbeE6,
We are so sorry to hear about your unpleasant experience in store with regards to our refund and exchange policy. We have raised your concerns in this matter with our in store management team, you will be receiving direct feedback shortly.
Please note our terms and condition indicate we will only be able to refund or exchange an item -if there is valid proof of purchase, (till slip or gift receipt), it is within 30 days of purchase, it is in its original packaging or condition (referring to a re-sellable condition).
This is communicated to customer on the reverse side of all till slip.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
We are so sorry to hear about your unpleasant experience in store with regards to our refund and exchange policy. We have raised your concerns in this matter with our in store management team, you will be receiving direct feedback shortly.
Please note our terms and condition indicate we will only be able to refund or exchange an item -if there is valid proof of purchase, (till slip or gift receipt), it is within 30 days of purchase, it is in its original packaging or condition (referring to a re-sellable condition).
This is communicated to customer on the reverse side of all till slip.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Legit's reply09 Mar 2015, 10:43
Official
Hello NbeE6,
We are so sorry to hear about your unpleasant experience in store with regards to our refund and exchange policy. We have raised your concerns in this matter with our in store management team, you will be receiving direct feedback shortly.
Please note our terms and condition indicate we will only be able to refund or exchange an item -if there is valid proof of purchase, (till slip or gift receipt), it is within 30 days of purchase, it is in its original packaging or condition (referring to a re-sellable condition).
This is communicated to customer on the reverse side of all till slip.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
We are so sorry to hear about your unpleasant experience in store with regards to our refund and exchange policy. We have raised your concerns in this matter with our in store management team, you will be receiving direct feedback shortly.
Please note our terms and condition indicate we will only be able to refund or exchange an item -if there is valid proof of purchase, (till slip or gift receipt), it is within 30 days of purchase, it is in its original packaging or condition (referring to a re-sellable condition).
This is communicated to customer on the reverse side of all till slip.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***