Bad service

Hi

I shopped at the Legit store in Clearwater on the 20th.

I bought denim shorts that I did not fit at the store. I fit them upon arrival at home and I realised the zip was damaged. I took then back today 2023/11/01 and the Manager named Mary refused to take them back and refund me as she questioned my integrity. She accused me of damaging the zip and asked why I didn't return them earlier.

As far as I'm concerned your T&C's clearly state that as a customer I can return damaged items within 30 days so I'm abit confused by your employee denying me the right to exercise my rights.

I need to speak to someone that can assist regarding this. She further gave an accounts number to query from when I asked to speak to someone else that can assist me. I don't have an account with you guys, I simply want a refund for the damaged item.