Bad customer service

I really do hate it when you know you are right , then the person behind the counter looks at you and think they will just deprive you your rights , and its when you ask it is because I'm black studio is just written on my forehead , then it will be like we are blacks we like that line , I bought a pair of shoes is Legit Johannesburg CBD , then when I was removing a price sticker in the sole inside the shoe , it came out with a inner part of a shoe , then I took it back to legit Cresta Mall , a lady called Suzan gives this GO BACK TO WHERE YOU BOUGHT IT attitude , hello , I have a slip its the same company different branches , she goes on and on about who damaged goods needs to be returned to where it was bought , that is total nonsense and when I'm asking for the print out of the policy she is saying the system is offline , my day has been spoilt now , I am so upset , then she vanishes on me when I'm calling the head office of which no one answered which is *** , what is going on in the Edcon stores , this is not the first , I once bought a cumpas at CNA when i returned it , I was told the store in I'm don't sell cumpas so I must return it to where I bought it , I'm really