1 reviews | Active since May 2018
Bad customer service
Firstly, I'd like to say I am very disgusted (I will explain why I use the word disgust) by the service I received at Legit clothing store Jabulani mall. I was looking for winter jerseys to wear. When I walked in, the store was empty. All the "sales assistants" were at the till. So as I was still browsing, one of the so called shop assistants came to the shop floor where I was looking and she acts like she's folding clothes, right where I was browsing. A few seconds later another "assistant" walked towards the other one she's like "ai me no thembs la".. A Broken English comment meaning I do not trust this one. In my head I'm thinking does this lady really think I'm here to *****? . The funny part about this is that I shop there REGULARLY and there is no way they wouldn't recognize me. Furthermore, to test if they are really staying what I think they are saying about me, I moved to look at something else and guess what, one "assistant" still follows me and both were pretending to rearrange clothes. I felt so disgusted because the least they could have done was offer me help or at least greet. I never walk into that store and not buy anything. They made me feel like a ***** because they cornered me but never greeted or offered me service. In closing, Can I mention that I ended up going to another store where I spent more than what I could have at Legit because I had no choice. Legit assistants do not greet, even when you as a client ask how are you, they keep quiet or just look you in the eye. I mean it's not anyone's fault that they do not value their brand. Hawkers don't have a brand but they greet. I am tired of not reporting bad service especially in black areas.
