TM
Taki M
1 reviews | Active since Jan 2014
27 Jun 2015, 14:16
Bad Attitude from store manager
Went to the store to exchange goods only to find out that the item is discontinued. We then ask for a refund and the store manager was very aggressive and rude towards us. She even said that she wont keep quiet and apologise because we didn't want to listen yet she couldn't be patient enough to hear us out. My husband and I were shocked by the way she responded and even told her that as a manager the job is to defuse the problem.
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Legit's replyOfficial
30 Jun 2015, 16:06Hello Zikhona101,
As per our telephonic conversation we must apologise for the overall service experience in store from Novhe. We thank you for bringing this incident to our attention, I assure you corrective measures and training will certainly be implanted in store to insure all customers will be assisted accordingly, we have also raised your concerns regarding the refund and exchange you will be received direct feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation we must apologise for the overall service experience in store from Novhe. We thank you for bringing this incident to our attention, I assure you corrective measures and training will certainly be implanted in store to insure all customers will be assisted accordingly, we have also raised your concerns regarding the refund and exchange you will be received direct feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Legit's reply30 Jun 2015, 16:06
Official
Hello Zikhona101,
As per our telephonic conversation we must apologise for the overall service experience in store from Novhe. We thank you for bringing this incident to our attention, I assure you corrective measures and training will certainly be implanted in store to insure all customers will be assisted accordingly, we have also raised your concerns regarding the refund and exchange you will be received direct feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation we must apologise for the overall service experience in store from Novhe. We thank you for bringing this incident to our attention, I assure you corrective measures and training will certainly be implanted in store to insure all customers will be assisted accordingly, we have also raised your concerns regarding the refund and exchange you will be received direct feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***