mM
mabel M
1 reviews | Active since Sept 2015
07 Apr 2016, 08:10
bad
I went to open an account at legit in March the lady who assisted me was great and she did a good job. The problem is that on the board at Legit it stated that if you open an account you will get R1000 worth of vouchers and I never received those, I left a message on legit face book and since I have not received a response. I went to the store to pay R200 only to find out that my debt has increased, I want to know what is happening asap.
Helpful (0)
Replies (1)0
Replies (1)
Legit's replyOfficial
07 Apr 2016, 09:15Hello mabelmatlala,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit Tsakane management for actioning accordingly as the account was opened in store and they were supposed to assist further with the voucher as well. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours. Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit Tsakane management for actioning accordingly as the account was opened in store and they were supposed to assist further with the voucher as well. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours. Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Legit's reply07 Apr 2016, 09:15
Official
Hello mabelmatlala,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit Tsakane management for actioning accordingly as the account was opened in store and they were supposed to assist further with the voucher as well. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours. Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit Tsakane management for actioning accordingly as the account was opened in store and they were supposed to assist further with the voucher as well. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours. Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,