ATTITUDE PROBLEM
<p>The mananger of your Legit Store in Canal Walk has a stinky attitude problem. After being told that you guys apparently do not have any cash in the store to give me a refund, mind you it's after 12pm, I called your Head Office for assistance and they advised that I would be getting my money back, the store manager by the name of Hailey had the nerve to ask me why did I call the Head Office even though she was nowhere to be found when I got to the shop and I had to wait for 20minutes before she got back to the store!!!!</p> <p>Another lady was told she had to walk around the mall for a while and come back when they have made enough sales for the day to get her change, now that is just beyond appaling. Why do none of your stores seem to have any cash available to give customer's when they want a refund? Even though I was initially told there was no money available I was able to get my full refund after my call to your Head Office WITHOUT ANYONE MAKING ANY PURCHASES!!! Now where did that money come from? I don't think it's right that you treat your customer's that way. Why do I need to escalate before I can get what is rightfully mine?</p>
Helpful (0)
Replies (2)0
Replies (2)
Legit's replyOfficial
13 Aug 2016, 07:38We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit Century City management to address as our valued customer is not happy that the store's superior is not professional when dealing with our valued customers, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
Legit's reply13 Aug 2016, 07:38
Official
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit Century City management to address as our valued customer is not happy that the store's superior is not professional when dealing with our valued customers, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
Legit's replyOfficial
13 Aug 2016, 07:45Official private reply:We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit Century City management to address as our valued customer is not happy that the store's superior is not professional when dealing with our valued customers, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ********** 028/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
Legit's reply13 Aug 2016, 07:45
Official
Official private reply:We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit Century City management to address as our valued customer is not happy that the store's superior is not professional when dealing with our valued customers, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ********** 028/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,