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nqobile G
1 reviews | Active since Feb 2016
16 Mar 2016, 11:45
ADMIN MANAGER PROMISED TO CALL ME ON A PROBLEM
I bought a watch at legit on the 27-02-2016 then on the 1 of march the long hand went dangling on the watch then on the 5th i went to the store i was then assisted by Felica Reddy she said because head office is not open today please leave your name and number i will call you back on monday ,today i called at legit and was assisted by another lady which assisted me with these details i really felt like an unvalued customer please assist and her managers name is Samke Khumalo I need this dealt with immediately im very upset , till today my watch is still faulty
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Legit's replyOfficial
17 Mar 2016, 08:36Hello NQOHGUMEDE,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit Gateway management for actioning accordingly as the watch was sent in store for repairs and they have not provided you with any proper feedback as yet. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Kindly include your contact number so that you may be contacted telephonically. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit Gateway management for actioning accordingly as the watch was sent in store for repairs and they have not provided you with any proper feedback as yet. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Kindly include your contact number so that you may be contacted telephonically. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Legit's reply17 Mar 2016, 08:36
Official
Hello NQOHGUMEDE,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit Gateway management for actioning accordingly as the watch was sent in store for repairs and they have not provided you with any proper feedback as yet. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Kindly include your contact number so that you may be contacted telephonically. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit Gateway management for actioning accordingly as the watch was sent in store for repairs and they have not provided you with any proper feedback as yet. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Kindly include your contact number so that you may be contacted telephonically. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.