NS
Ntokozo S
1 reviews | Active since Jan 2013
13 Aug 2019, 06:27
Trust Lost
Been a customer from 2018 and I never had any problems with them. I grew to trust them enough to purchase online. But what has happened a few days ago, really disappointed me. I purchased my supplements online as I usually do. Long story short, my order was mixed up, I called about my order and receptionist gave me attitude, he hanged up the phone on me while I was still talking to him. Than I send an email to Andrew***ner) to ask for my refund as the items never arrived to me. He apologized on behalf of his employee bad behaviour and asked for my banking details. Been more than a week waiting for my refund.
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Legion Health (Pty) Ltd's replyOfficial
21 Aug 2019, 07:40Good day Ntokozo, I do apologise for the issue. your order did not get mixed up. The order number that you gave my employee, was for someone else's order. I think that is where all the frustration started. I can confirm that your refund was delayed because of the long weekend but it was processed.
Legion Health (Pty) Ltd's reply21 Aug 2019, 07:40
Official
Good day Ntokozo, I do apologise for the issue. your order did not get mixed up. The order number that you gave my employee, was for someone else's order. I think that is where all the frustration started. I can confirm that your refund was delayed because of the long weekend but it was processed.