GG
Garth G

1 reviews | Active since Mar 2021

19 Mar 2021, 15:57

Order delivered in a plastic bag

My order was delivered timely BUT I was a tad shocked that it came literally tied closed in a shop plastic bag. So the chocolate I ordered was needless to say rather broken in the trip from JHB to Cape Town.

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Replies (6)
Legion Health (Pty) Ltd
Legion Health (Pty) Ltd's reply19 Mar 2021, 16:34
Official
Good day Garth

Please accept our apologies for that. we will ensure that delicate items are better packed in future. 

Kind regards
The Legion Health Team
Legion Health (Pty) Ltd
Legion Health (Pty) Ltd's reply30 Aug 2021, 10:27
Official
Please note: The products were delivered in the suppliers original packaging, in a plastic bag. There seems to be a misunderstanding with regards to this post. We do not repackage and send products in an unmarked packet. All products are sent in their original packaging, in a bag to reduce courier costs. Boxes unfortunately increase the order volume which increases the cost. Delicate items will however be handled differently in future.

Thanks you & Kind regards
The Legion Health team
GG
Garth G's update30 Aug 2021, 10:46
Reviewer Update
Not sure why you are again replying 5 months later after the fact and still assume to know in what state my order was delivered in. In my mind you are the supplier and the online store that I dealt with so any packaging decisions fall squarely on your company and brand image.

I work with many online retailers and more solid packaging is used to safely secure the clients purchases so that they do not have to worry about their items being damaged or soiled. Couriers as much as we need them do not always handle packages with the finesse we all would dream of, so a packet, and especially for larger items, just doesn't cut it.

So just to make it clear, there is no misunderstanding here just facts.
Legion Health (Pty) Ltd
Legion Health (Pty) Ltd's reply30 Aug 2021, 11:09
Official
Good day Garth.
This is not actually a response to your post. 
Its regarding customers who have misunderstood your post and thought that we repackage whey etc into plastic bags.
GG
Garth G's update30 Aug 2021, 14:05
Reviewer Update
I received a notice that it was a response on my review. I understand the confusion that could be happening.

To clarify, the actual whey protein I bought, did come in its original branded plastic tub. This is not where I had the issue.

The supplier/Legion Health sent/delivered my order in a tied plastic bag along with some other goodies and this was pretty smashed, hence my review.
Legion Health (Pty) Ltd
Legion Health (Pty) Ltd's reply30 Aug 2021, 14:30
Official
Good day Garth,

Thank you for the clarification. That's exactly it.

Much appreciated

Kind regards
The Legion Health team