Poor quality

Took my son and daughter for haircut cut at the Legend maponya mall, got there at 1pm,after waiting for hours.. we were attended at 18h00... he wanted a dye&cut but we were told the dye is finished but they still insisted on just cutting him and the cut had so many mistakes, the trimming was so bad...I would have been fine if they were honestly that they are tired rather than giving poor quality and charging me full price...I mean I came to the Legend cause I wanted top quality hence we pay so much money for the haircut's...am Soo disappointed.As for My daughter she was not touched cause the dye was finished.