Worst weekend, attitude from staff and living arrangements

What a terrible weekend this turned out to be.

I would please like to request a refund. I wouldn’t have spent one cent on the accommodation, if I knew that, that was the quality and service we would be receiving.

There was no water when we got there. they sent someone out FOUR times on Friday late afternoon – evening to fix it. It should work for 10 – 20 minutes and then there would again only be two drops coming out of any faucet. We were only able to bath the two year old at 9pm on Friday night. That *****s up his entire routine. Needless to say it didn’t work on Saturday, and they obviously couldn’t fix it for any of us to take a shower before we could play golf. They worked on it the entire day and we were finally able to shower FOR THE FIRST TIME on Saturday at 17:00. Do you think we had water on Sunday morning? No of course not! We dealt with the receptionist who kept sending out the same maintenance guy. Not once did a manager phone or come by to apologise for the inconvenience or come offer assistance etc. Nothing. Its as if we were just a nuisance to them the entire weekend, and everyone avoided having to deal with the problems we were encountering.

This is completely ridiculous! I would not pay that amount of money to live in a place that does not have water. Believe me, I would have rather stayed at home.

We wanted to leave on Friday evening already, and would have if we didn’t have the golf an helicopter booked for Saturday.

After numerous time Bertus spoke to someone re the arrangement for the activities, and that we would drop off the little one at little Legends, we get there to be told little Legends are closed. After my friend first needed to become angry and complain, they opened the Boma for us and got someone to take care of him there. We appreciate the willingness to do so, however it is not at all what the little Legends offer as per the website.

The staff was so rude. I had to complain to a manager at the clubhouse about his *********** staff, which when I asked her something answered me with: “nope!” The spa completely messed up the bookings even though I phoned on Saturday to confirm. She will tell you she booked it under different names, however when I confirmed on Saturday, I gave the changes through and confirmed exactly what we would be doing at what time, because there would only be three the******s. Of course there was only two available from 11 when our appointment was.

I would have never spent a cent on this weekend if I knew it would turn out this way. I was there for the SAICA conference last year, and was so excited to come because we received great service then. I would definitely recommend SAICA to not have it there again.

All the other things I can oversee, however the water is the most ridiculous. And its because of that, that I want a refund. I wouldn’t have paid a sent for that kind of accommodation. I would have definitely preferred being at home and being able to shower.