Hugh Dissapointment

It all started when we arrived on Friday 12th August 2018. We booked in after 15h00 which is an hour later that the 14h00 reflected on the booking confirmation. Upon arriving at the chalet we could not enter due to the fact that the key-cards did not work. While struggling with the doors the cleaner came running to open the door and than we saw that the chalet had not been cleaned yet. Later that afternoon we went to reception to book for the Big 5 game drive the following afternoon. The lady said they will get an extra vehicle in need because we are 4 people. Saturday morning myself and my son went to play golf on the signature course. What a disappointment!! No rake on the cart or on the course...so we could not rake any fairway bunkers. One Par3 hole had 5 bunkers around the hole with only 1 rake? The greens were full of small rocks and the bunkers were also filled with rocks. The ball and club cleaner on the cart had no water inside so we could not use it. Saturday afternoon we arrived for the game drive only to find that our booking was only for 2 people and not 4 as requested. Now they wanted to place us all over the vehicles. Sitting all behind each other. We booked as a family and wanted to sit together not all in one single file behind each other. I am paying for this...(it is not as if I am getting it for free) Sunday morning we went to play the tribute course. Again not one rake in sight and the bunkers we as hard a rock. Sand must have been loosened like a month ago. This course represent hole from around the world. Some original hole have water hazards but here the reeds are in the place of these water hazards. However, in some instances the reeds have grown so high you can hardly see the green. Look at hole 4 & 5. After the golf we went to the signature course's clubhouse fro drinks and upon returning to the chalet after 13h00 the key-card again did not work and the chalet was not cleaned yet??? I must say the chalet is beautiful inside with great furniture and fittings but the service of the Legend personnel is the poorest that I have experienced in a long time. To summarise: To pay R690 for a round of golf on a sub-standard course is not worth it. I can play better courses ie. Serengeti, Zimbali , Eagle Canyon or Simbithi for cheaper and the service and the course are in much better state than Legends. Also I wonder if Entabeni actually have the Big 5 on the reserve? In the 3 hour game drive we saw a few white rhino, one hippo, about 6 elephants, 4 jackal a few blue wildebeest and Impala and that was it. Not even one giraffe. I am sorry to say that for a so called premium resort I will only rate you as a 1 star facility and that is only for the nice chalet.