Bad service

I'm so disappointed. Having come here a few times over the last few years, the standard has evidently and undeniably dropped.

1) On our second night the kids tv is still not working.

2) Our tv and phone were also not working at 14:00 upon check in despite our arrival at 11:00.

3) The juice station has been removed from the breakfast buffet section. We had to order the complimentary juice which took forever to come because the service was pathetic.

4) Food is no longer available at the main pool area and we were told to go buy it at the clubhouse, which required that we uproot our whole family setup and get the kids out of the pool. Their excuse was that they no longer have a chef at the pool area but all that seems to have happened is that they created a business opportunity for a chomie who had coincidentally and conveniently set up a trailer with the most pathetic food ever near the pool area.

5) The whole place is under-staffed because they allowed staff to go on leave DURING THE FESTIVE SEASON AND SPECIFICALLY ON NEW YEARS EVE. What type of holiday establishment does that???

6) The worst is that when I wanted to go to the New Year's Eve party that THEY had arranged and charged us for, they packed up the food at 22:00 without any prior notification and anyone that arrived after this time didn't get any food despite having booked and the food being available. They simply refused to give the food out.

I've ushered in 2018 writing this damn review and I'm extremely hungry and there NO FOOD on the establishment.

I should've known from the hassle of the reservation process that this was going to be a nightmare. Safe to say I'm never coming to Legends Golf and Safari Resort again and anyone that values their money and requires a worthwhile holiday shouldn't either.