Worst Service in SA (period)

I have lodged a claim with LegalWise on 13 May 2019, after being a Gold Plus member for more than 5 years already. I was contacted by their Ms Suzanne Conradie, who was appointed to assist in my matter. It has now been 4 months since requesting their assistance and the only service that I have received was a few phone calls from her, to check up on how I am progressing with my case, as lodged with the MIOSA. She has since been standing on the sidelines, watching an ************ car dealer ignoring all MIOSA demands and billing me R40,000 more than the price of my car for usage thereof in the last 10 months, whilst I was trying to return it due to a latent fault. LegalWise has failed me dismally and I cannot recommend them to anyone out there looking for legal insurance. No other company will take up my matter, since they only cover matters occurring subsequent to joining. This is what LegalWise is aware of and hence I am being held for ransom and have to pay them monthly for it.