AN
Amanda N
1 reviews | Active since Sept 2015
27 Feb 2022, 09:21
Worst service ever!!
Worst service ever! I cannot believe people who claim to be there for you in times of trouble are so bad and responding to emails. They never provide feedback, I must be the one who is calling and emailing and even then, I am met with excuses after excuses. These people are so efficient when it comes to deducting premiums but cannot take a minute to call you about your case. Its been months of going back and forth but I am not getting any results!!
Helpful (0)
Replies (2)0
Replies (2)
LegalWise's replyOfficial
28 Feb 2022, 08:02Hi Amanda N,
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Nonhlanhla Kheswa
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Nonhlanhla Kheswa
Consultant: Customer Care
LegalWise's reply28 Feb 2022, 08:02
Official
Hi Amanda N,
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Nonhlanhla Kheswa
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Nonhlanhla Kheswa
Consultant: Customer Care
LegalWise's replyOfficial
28 Feb 2022, 11:19Hi Amanda N,
We confirm that we have investigated your complaint and it was escalated to the Branch Manager of the Pietermaritzburg Branch. We further confirm that our Branch Manager has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Consultant: Customer Care
We confirm that we have investigated your complaint and it was escalated to the Branch Manager of the Pietermaritzburg Branch. We further confirm that our Branch Manager has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Consultant: Customer Care
LegalWise's reply28 Feb 2022, 11:19
Official
Hi Amanda N,
We confirm that we have investigated your complaint and it was escalated to the Branch Manager of the Pietermaritzburg Branch. We further confirm that our Branch Manager has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Consultant: Customer Care
We confirm that we have investigated your complaint and it was escalated to the Branch Manager of the Pietermaritzburg Branch. We further confirm that our Branch Manager has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Consultant: Customer Care