Worst service ever!!!

We requested the assistance of the Cape Town branch after we paid money to Greystone, and they never delivered the product. We spoke to one of the consultants on the 30th December, after which she informed us that she will send a letter to Greystone(the company we want to pursue) and that if no repsonse is received in 2 weeks then they will refer us to the attorneys. <br> After 2-weeks we received an email from the consultant informing us that no response was received, and that she will send a letter referring us to the attorneys. We waited 3-weeks to receive an email from the consultant, and was later informed that her supervisor stopped her from sending the letter, and suggested that she should rather forward our details to Greystones lawyer. She also mentioned that her supervisor knows the lawyer of Greystone and did not want to pursue them for this reason. It has been 6-weeks and as yet neither companies have contact us, and we have received feedback from Legalwise.<br> <br> If this is the service they give, then it is concerning and it is even more concerning if they choose friends over clients. We paid for a service and we have not received any customer service from Legalwise.<br>