Worst Legal Insurance Company Ever! Repeatedly!!!

Legalwise continues to shock me with appaling services despite the hard earned money we pay them for platinum services. I called to seek assistance with regards to getting Fresh Start Law Centre to pay back my money since there were no services rendered, as the service they would render could only be performed after a certain period, and that time had not lapsed. I had already made the payment for those services, and now they are not responding to my emails on the refund or my emails requesting for the refund despite many attempts I have made to that effect!

I asked Legalwise to assist and the first thing the Legal Adviser said was they could not assist me cause the request was out of scope which was wrong to start with because this occurred in August 2020. He seemed to have understood that as I took him through the chain if events. Fastforward, he sends me an email stating that I need to claim for the refund via Small Claims court... which is utter nonsense because he did not even attempt to send them a letter of demand and see if they respond and/or if they refund me or not. The small claims court process is long and tedious and there is a huge backlog already! The reason I have a legal insurance is so that I'm protected and not sent up and down unnecessarily! Granted, that Legalwise employs Paralegals to be Legal Advisors but the least they can do is ensure they are competent and well trained to advise their clients!

They did not even bother responding to my emails showing them a trail of the emails so that they can also get better context. Let alone following with me or providing update to ensure that this matter gains traction, its like they dont care at all!!!???

I am forced to start weighing my options up regarding this relationship with Legalwise because they keep collecting platinum fees and I get no services or substandard services all the time! This is utterly unacceptable!!!!