Wheels Turn Slow

Logged an issue with Legalwise, events below;

27 Feb - Received an email from Lance requesting information and signed POA (CVL***1) 3 Mar - Sent all info to Lance at Legalwise 9 Mar - No response was received from Legalwise so I followed up with an email to Lance 10 Mar - Received a call from Nolwazi asking to forward the same email sent before to herself (on the same email address), which I did immediately 17 Mar - No response was received from Legalwise so I followed up with an email to Nolwazi 22 Mar - Response received from Nolwazi stating that "progress of your matter on the file's next diarised date, being 7 April 2023."

I am a Platinum member who logged an issue in February. I am told today that I will only get an update on the 7th of April? What is the frequency of updates from Legalwise and what is your SLA?

Getting an update once a month on a simple matter is not good enough!