what ar we paying for if not service

I have a matter that I took to legalwise and have not had a response from then since. the attorneys keep emailing them without a reply. Im a paying customer but when the time came for them to assist me they no where to be found.

Good day

We refer to the above matter.

We confirm that we still await cover in order to proceed with this matter.

kindly advise when we can expect same?

Kind Regards.