Waste of time and money.

Been a member since 2018 and had a case where i have been represented without paying a acces fee. Now in 2024 without sending communication or sending documents to change agreements when i was arrested i needed legal representation now only now in the month of september 2024 i heard when i enquired for legal advice that i need to pay a acces feee to the lawyer who they will refer me to only then i will be represented in court. This is ludachris. How can changes in policy be effected and policy agreements be changed without informing clients. What a waste of money and time. They doing marketing under false pretense without informing clients about change of agreements and contract.