BH
Bret H
1 reviews | Active since Sept 2020
09 Dec 2024, 12:19
Very poor service
I opened a case against goldwagen with legalwise. After a while I had to contact them for feed back. A letter was then sent to goldwagen requested the refund, that was on the 14th November 2024. This morning I phoned back to get feedback but nothing I was put through to customer care. I'm just lucky this was not something serious like an arrest or I could still be sitting behind bars waiting for legalwise.
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LegalWise's replyOfficial
18 Dec 2024, 08:21Hi Bret H,
We confirm that we have investigated your complaint and it was escalated to the Case Management Manager. We further confirm that the Case Management Senior Legal Counsellor has contacted you regarding your complaint and the matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department
We confirm that we have investigated your complaint and it was escalated to the Case Management Manager. We further confirm that the Case Management Senior Legal Counsellor has contacted you regarding your complaint and the matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department
LegalWise's reply18 Dec 2024, 08:21
Official
Hi Bret H,
We confirm that we have investigated your complaint and it was escalated to the Case Management Manager. We further confirm that the Case Management Senior Legal Counsellor has contacted you regarding your complaint and the matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department
We confirm that we have investigated your complaint and it was escalated to the Case Management Manager. We further confirm that the Case Management Senior Legal Counsellor has contacted you regarding your complaint and the matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department