Very poor customer service

Good day Hello Peter<br> Since joining Legalwise in 2011 I have experienced very poor customer service from Legalwise. The latest incident is for some legal advice I required which was requested on Monday 05 Oct 2015. On the previous occasions I needed assistance and the response was not adequate, Izanre squeezed out of her department,s commitments by stating that they have an internal procedure of replying to customers of two working days, Her reply was quite sarcastic too in my opinion.The two working days had already elapsed but I choose not to pursue the matter. Seeing as the service has got worse I would like to share my experiences with other customers. I would like to request that Izanre explain to me what the new internal time period is to reply to Premium clients now?<br> <br> Thank you.