RM
Russell M
1 reviews | Active since Aug 2021
17 Aug 2021, 12:19
Very Dissapointed Client
I was in an accident involved in April 2021 and the thirth party claim of the person who drove into me, seem like they dont want to sort me out... I contacted Legalwise more than a month ago to sort out my problem, as im a loyal client for many years now and never skipped a payment.. Every time I send an email to hear about the progress... Im treated in silence.. Its like im begging to get a update or im bordering LegalWise with my problem... I feel like termanating my account.. Its not the firsh time LegalWise cannot sort out my problem... I've send all the documents they needed
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Replies (2)0
Replies (2)
LegalWise's replyOfficial
17 Aug 2021, 13:15Hi Russell M,
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Nonhlanhla Kheswa
Customer Care Department
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Nonhlanhla Kheswa
Customer Care Department
LegalWise's reply17 Aug 2021, 13:15
Official
Hi Russell M,
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Nonhlanhla Kheswa
Customer Care Department
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Nonhlanhla Kheswa
Customer Care Department
LegalWise's replyOfficial
17 Aug 2021, 15:42Hi Russell M,
We confirm that we have investigated your complaint and it was escalated to the Branch Manager, Sinethemba Mseleku. We further confirm that our Branch Manager has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department
We confirm that we have investigated your complaint and it was escalated to the Branch Manager, Sinethemba Mseleku. We further confirm that our Branch Manager has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department
LegalWise's reply17 Aug 2021, 15:42
Official
Hi Russell M,
We confirm that we have investigated your complaint and it was escalated to the Branch Manager, Sinethemba Mseleku. We further confirm that our Branch Manager has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department
We confirm that we have investigated your complaint and it was escalated to the Branch Manager, Sinethemba Mseleku. We further confirm that our Branch Manager has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department