1 reviews | Active since Jun 2020
Very Disappointing Treatment as a Client of LegalWise
I have been greatly disappointed in how I have been treated as a Client of LegalWise for the last month. Approximately 30% of my emails have been responded to. Some emails being critical for me. My attorney within LegalWise sent one email on my behalf, of which the opposing attorney simply ignored her and LegalWise and kept harassing me.
My next letter, which I thankfully asked to review had 6 important mistakes. It went to 3 parties. The letter incorrectly spelled my surname incorrectly, and both of the other parties' surnames incorrectly. 100% error rate. Even after advising the LegalWise attorney to correct my surname, the attorney fixed it on the letter, but still spelled my surname incorrectly. Very embarrassing. From an administration perspective it has been very bad. A number of times their phones have been down, making it virtually impossible to hear the legal advisor, with phones hardly working.
There has been no consistency. The amount of stress has been far higher than the rewards. As such, a decision to leave or stay will be made soon.
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Nonhlanhla Kheswa
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Nonhlanhla Kheswa
Consultant: Customer Care
She phoned me at about 18h00 one Friday night.
At the end of the call we agreed on next steps, which included me sending her the first email, which I did immediately.
In my next 13 emails, some being critical in nature, I received not 1 reply.
Her only email was a template I received 2,5 years ago, so of no value to me.
Disgusting customer care.
She phoned me at about 18h00 one Friday night.
At the end of the call we agreed on next steps, which included me sending her the first email, which I did immediately.
In my next 13 emails, some being critical in nature, I received not 1 reply.
Her only email was a template I received 2,5 years ago, so of no value to me.
Disgusting customer care.