1 reviews | Active since Sept 2011
Utterly ***********. Huge waste of money.
My mom's matter has been with LegalWise for over the year. They instructed a firm of *********** and rude lawyers who have done nothing on the matter to date. These lawyers, Phiri Inc. in Ulundi don't give updates. They deny receipt of documents even though the documents were sent. My mother has been following up for over a year. FICA hasn't even been done. I called on behalf of my mother and told the lawyers that the claim would prescribe if they don't attend to the matter asap. A Mr Mngomezulu gave me attitude and stated that he didn't have certain info on file. I told him it's not a client's responsibility to ensure a firm has a proper filing system. If a former employee didn't keep proper records, that's not a client's problem. This firm represents LegalWise. My mom pays LegalWise for services that LegalWise is failing to provide. Also, LegalWise should check in with their appointed lawyers to ensure that proper service is rendered.
We are moving to clientele.
We refer to your above concern and we thank you for bringing it to our attention.
Please note that we have tried to make contact with you on the number provided twice without success.
Kindly provide us with your mother's ID or Policy number for further assistance.
Thabo Singela
Consultant : Customer Care.
We refer to your above concern and we thank you for bringing it to our attention.
Please note that we have tried to make contact with you on the number provided twice without success.
Kindly provide us with your mother's ID or Policy number for further assistance.
Thabo Singela
Consultant : Customer Care.
Thank you for your response.
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Nonhlanhla Kheswa
Consultant: Customer Care
Thank you for your response.
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Nonhlanhla Kheswa
Consultant: Customer Care
We confirm that we have investigated your complaint and it was escalated to the Senior Claims Assessor. We further confirm that our Senior Claims Assessor has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department
We confirm that we have investigated your complaint and it was escalated to the Senior Claims Assessor. We further confirm that our Senior Claims Assessor has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department