1 reviews | Active since Oct 2023
Urgent Complaint Regarding Data Breach and Lack of Response
Dear Legalwise Team,
I am writing to formally lodge a complaint regarding serious issues with your service.
I have been mistakenly receiving other clients' legal documents, which is a clear violation of the POPIA Act. This breach of privacy is alarming and unacceptable.
Despite raising this issue, I have not received any meaningful response. I was informed that a manager would contact me, but this has not happened. I have been the one calling in and begging for someone to give me answers and resolve both matters but it seems that your firm is uninterested in customer service.
Additionally, I have a current matter with Legalwise that has been unresolved for an extended period. The ongoing lack of communication and action from your team is deeply disappointing.
I expect an immediate response to address these issues and a clear plan of action to rectify them. If this is not resolved promptly, I will consider escalating the matter further.
Sincerely,
We have requested our LegalWise team to look into the above and provide feedback.
We are sorry for the experience you encountered and will be in contact shortly.
Lee Pillay
Customer Care
We have requested our LegalWise team to look into the above and provide feedback.
We are sorry for the experience you encountered and will be in contact shortly.
Lee Pillay
Customer Care
I have been receiving the exact same response each time I call in or send an email.
Still waiting for a response......
I have been receiving the exact same response each time I call in or send an email.
Still waiting for a response......
Another new complaint is that your Whatsapp Chat service is very poor! Not th3 1st time I am trying to use it. I csn send you screenshot of my entire request for call back after I confirm all my details your Charlotte bot takes a long tome to respond and earn they do respond unfortunately they tell you as the client that you took too long to respond. How can you people offer a service a Platinum service under false pretenses??? I am going to definitely sort with thr Ombudsman.
Another new complaint is that your Whatsapp Chat service is very poor! Not th3 1st time I am trying to use it. I csn send you screenshot of my entire request for call back after I confirm all my details your Charlotte bot takes a long tome to respond and earn they do respond unfortunately they tell you as the client that you took too long to respond. How can you people offer a service a Platinum service under false pretenses??? I am going to definitely sort with thr Ombudsman.
We will certainly look into this. please would you confirm the date you utilised the service and the cell number that you communicated with us on?
Lee Pillay
We will certainly look into this. please would you confirm the date you utilised the service and the cell number that you communicated with us on?
Lee Pillay