Unprofessional Services

I am very upset with the service we received from Legal Wise. My husband joined the Legal Wise team in July 2021 as Gold member. What I am very confused of is when we reported a legal matter that we needed assistance on why was the matter taken on and yet the legal consultant did not make us aware of the waiting period. This made us so hopeful that we will be able to get the legal assistance or advice that we need with our case but working with Azola Faku was such a lengthy process we still didn’t get what we needed. My main problem is I completed the online contact portal for someone to call us to give legal advice on a matter and that took so long to get assistance. My husband had to call the call centre to get assistance. We reported our case and was given false hope that we will get assistance. All the information was sent to Azola Faku and with great demand he finally attend to what was needed but I personally feel there was no regular feedback from him as I had to send follow up mails just to get an update. He worked on our case just to tell us months after that there is nothing else he can do as my husband reported the cases prematurely and we need to seek a private lawyer and go to small claims court to report our case. I want to know from Legal Wise management why do you work on cases just to give your clients feedback like this? Secondly why don't you first check if the client's waiting period is over before working on the case? Thirdly regular communication is key as this is a legal battle and we as clients will not report a case if it’s not important we join these kind of cover to assist us with legal matter and ensure we follow the correct route but if you get treated like this why still join Legal Wise? I really want you guys to please give me feedback on why my husband was treated like this as a client of yours. And why did Azola not first check if the waiting period on my husband’s membership was over before working on our case?