UNPROFESSIONAL SERVICE

November 2014 I called your callcentre to change my banking details and debit date none of that happened because December 2014 they still tried to debit my old account, it bounced leaving me with bank charges, January 2015 I went to your randburg branch to sort this out, front lady changed my banking details and debit date and said that in jan you will debit for both dec/jan . To my surprise only now in May w I hear that my account was in arrears dec/jan. how the hell do you debit months after that with ought debiting what's outstanding or communicating this! Even now my debit order was still not changed. You guys have to sort my account out, your accounts sends me to the branch, the branch says the accounts has to sort this out. Now when we go to branched we fill in those receipt, I guess somebody has to get my Jan receipt and sort this out. Driving to the branch is causing me petrol, making calls is causing me airtime as well. This is unacceptable and unprofessional. I have been a member for years now and there is no way that this can happen and my account is restarting because someone failed to do their job. I AM NOT IMPRESSED WITH YOUR SERVICE AT ALL